Important!! New Envato Support Policy

Support for Envato Buyers Forums Getting Started Important!! New Envato Support Policy

This topic contains 4 replies, has 2 voices, and was last updated by ThemeVan Support ThemeVan Support 1 year, 1 month ago.

  • Author
    Posts
  • #9101
    ThemeVan Support
    ThemeVan Support
    Keymaster

    Since September, Envato has been changed their support policy. Simply speaking, the support service is no longer lifetime, instead, now it’s 6 months limited. So your purchase code will be invalid after 6 months so that you can’t access to the forum any more. If you still need technique support, you have to extend support service on Envato Market. You can learn more about it from the following links.

  • #9788
    Athomp04
    athomp04
    Member
    This reply has been marked as private.
    • #10743
      ThemeVan Support
      ThemeVan Support
      Keymaster

      Hi

      Sorry for the delay, which theme you use for your website?

      You can submit your question to the right forum, and I will help you fix it soon.

      Thanks!

  • #10762
    Athomp04
    athomp04
    Member

    As I first sent this in February, it has been fixed already. All I am wondering now is how I can notify you of issues that come up with theme updates so that they can be addressed in future versions? I’m using SimpleKey.

    • #10769
      ThemeVan Support
      ThemeVan Support
      Keymaster

      I see, now this support forum is still using Envato Old API to verify the buyers, it means you can still submit issues to simplekey forum untill they shut down their old API, then you could submit the issues via Themeforest item page > comment section at any time, no matter whether your support is expired or not.

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