Shop page

This topic is: not resolved

This topic contains 9 replies, has 2 voices, and was last updated by ThemeVan Support ThemeVan Support 3 years, 4 months ago.

  • Author
    Posts
  • #7830
    Louva
    louva
    Member

    We have been using our site since last Oct with no issues but we are now adding more products and as it is now when you click on the shop page it brings you to a blank page. You must hover over the shop button and then either choose black or white sleeves. We want for our customers to be able to click on the shop page and have all of our products display so our customers can see all of them at once. We have had our IT tech person look at it and he said it was something with the theme. Can you please give us some direction on how to solve this issue.
    Our site is http://www.louvagear.com

    thanks!!
    Jodi

  • #7836
    ThemeVan Support
    ThemeVan Support
    Keymaster

    Hi

    Did you update woocommerce plugin? If yes, please download the latest version of ForClover theme on MOJO, reinstall it.

    I have improved some issues for the shop templates in the latest version.

    Thanks

  • #7857
    Louva
    louva
    Member

    Hi,
    Yes I did update the woo commerce plugin. When I log into MoJo marketplace I do not see a place where I can update Forclover, only download again which takes me to a spot to pay again. Please advise.

    thanks!
    Jodi

  • #7862
    ThemeVan Support
    ThemeVan Support
    Keymaster

    When you click download again, it takes you to pay again? I’m not sure how mojo marketplace works, it’s unreasonable.
    Please tell me your email address here with private reply, I will send the new version to you.

    Thanks

  • #7910
    Louva
    louva
    Member
    This reply has been marked as private.
  • #7911
    Louva
    louva
    Member
    This reply has been marked as private.
  • #7918
    ThemeVan Support
    ThemeVan Support
    Keymaster

    Hi

    I have sent you V1.07, please reinstall the lastest version, and enable WP_DEBUG mode in wp-config.php file(in the wordpress root folder), let me know the the login details, I will check whether there’s error or not.

    Thanks

  • #7919
    ThemeVan Support
    ThemeVan Support
    Keymaster

    I checked shop page and found that the page is not completely, it seems caused by php error, maybe your server doesn’t support a certain php function, so that’s why I asked you enable WP_DEBUG mode, after you do that, we will get the error message.

    Thanks

  • #7927
    Louva
    louva
    Member
    This reply has been marked as private.
  • #7929
    ThemeVan Support
    ThemeVan Support
    Keymaster

    Please download this changed file https://www.dropbox.com/s/1au4y7yn0au7y2j/theme-functions.php.zip?dl=0, unzip it and upload theme-functions.php file to /wp-content/themes/ForClover/includes/ folder via FTP client. Overwrite the old file.

    If it still can’t fix the issue, please let me know wp login details.

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