Popups do not appear – ThemeVan Support for Envato Buyers

This topic is: not resolved

This topic has 4 replies, 2 voices, and was last updated 3 years, 5 months ago by ThemeVan Support.

Viewing 4 reply threads

Author

Posts
- November 2, 2017 at 1:35 pm #12783
  
  delaune.mathieu@gmail.com
  Member
  
  Hi all,
  
  On WordPress 4.8.3, with Jupiter theme and Visual Composer, I’ve created a new popup, selected it active on all posts. Nothing shows when I navigate as a visitor (privacy mode). How can I fix it please ? I don’t understand because everything is well set up…
  
  Thanks a lot 🙂
- November 2, 2017 at 1:35 pm #12784
  
  delaune.mathieu@gmail.com
  Member
  
  For your information, my website is http://www.mydigitalkitchen.fr/
- November 2, 2017 at 4:51 pm #12787
  
  ThemeVan Support
  Keymaster
  
  Hi
  
  Sorry for this problem. Could I check the settings in WP admin? You could post the WP login details via private reply.
  
  Thanks
- November 3, 2017 at 9:59 am #12802
  
  delaune.mathieu@gmail.com
  Member
  
  This reply has been marked as private.
- November 3, 2017 at 6:19 pm #12810
  
  ThemeVan Support
  Keymaster
  
  Hi
  
  I changed the trigger mode to “After page loaded”, and the popup works in all posts now.
  https://www.dropbox.com/s/vorbys77qwzx3n1/Screenshot%202017-11-04%2002.17.32.png?dl=0
  https://www.dropbox.com/s/2t6t5picod8w6jd/Screenshot%202017-11-04%2002.19.02.png?dl=0
  
  I will check if it’s a bug when scrolling down the page.
  
  Thanks for feedback!
Author

Posts

Viewing 4 reply threads

You must be logged in to reply to this topic.