Support for Envato Buyers Forums Fancy Popup The plugin work very bad! I need help now!

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    • #11656
      Erikgardererikgarder
      Member

      the king composer is not loading when I try to edit the pop up, I tried to uninstall kc, and it did not look so good. Other problem is that I set the pop up on home and it never appeared. So then Please help me in both things, tell me what can I do for this?

    • #11661
      ThemeVan SupportThemeVan Support
      Keymaster

      Hi

      Can you post your link and WP login details via private reply?

      I will check the king composer and your popup launch setting.

      Thanks

    • #11666
      Erikgardererikgarder
      Member
      This reply has been marked as private.
    • #11667
      ThemeVan SupportThemeVan Support
      Keymaster

      Can I reinstall fancy popup plugin on your site?

    • #11668
      Erikgardererikgarder
      Member

      yes

    • #11669
      ThemeVan SupportThemeVan Support
      Keymaster

      So sorry for the delay. I found some JS resources can’t be loaded in your backend, now I’m checking if the other plugins is conflict with this plugin, I will give you solution within 2 hours or less.

    • #11673
      ThemeVan SupportThemeVan Support
      Keymaster

      I found maybe the javascript error is caused by another plugin https://www.dropbox.com/s/uqs9soupj2r9xos/Screenshot%202017-05-23%2023.00.42.png?dl=0
      Both the fancy popup and kingcomposer is working fine on my test site https://www.dropbox.com/s/9vqa52tkfapgnfz/Screenshot%202017-05-23%2023.03.04.png?dl=0

      I’m not sure which plugin causes the error, could I deactivate your plugins one by one to find out the question plugin? Or you can also do it by yourself.

    • #11680
      Erikgardererikgarder
      Member

      do what you need to make it work please I need to give the page tomorrow

    • #11683
      Erikgardererikgarder
      Member

      If you couldnt fix it please refund me the money. If it works or not in your test theme couldn’t mean that the problem is my theme, the answer is that you should test more before upload the plugin on a site that you pay for that. Something good is that you upload the plugin for free and after the people test the differents problems, you can improve to sell. I understand that is your work, but you made me lost time. Please if you couldn’t fix it today refund me the money to my paypal accaunt today

    • #11685
      ThemeVan SupportThemeVan Support
      Keymaster
      This reply has been marked as private.
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